Common mistakes retailers make when picking a POS system
A point-of-sale (POS) system enables you to manage your retail operations including inventory, accounting, sales and CRM. However, there is a wide range of options available for retailers to choose from, and it can be challenging to find just one POS that is right for your business. You don’t want to end up choosing the wrong POS system that will waste your time and also money. To prevent that from happening, read on to find out a few common mistakes that many retailers make when selecting their POS system and how you can avoid them.
1. Not knowing the needs
It is imperative that you understand what your business needs are so that you can choose a POS system that meets all your requirements. For example, think about what you really need and ways that you can do to incorporate each of the POS feature and function into your business. The last thing you want is not understanding what your business requires and end up with incompatible features and a system that cannot perform necessary functions that your business actually needs.
2. Focusing too much on the price
While it is important to consider the price of your POS, you should not base your decision solely on the price factor. A cost-effective POS system can be decent, but if it does not come with features that are critical for your business. For instance, if your business relies on having a loyalty program, then it is crucial that you get a POS system that supports loyalty and rewards even if you will be charged more.
After all, it is smarter to spend more money on important things that will deliver desired outcomes than paying less money for nothing at all. One tip to ensure that you are not spending too much is to list down all the features that you need your POS system to have. By knowing all the requirements, you can make an informed decision and invest in the best solution for your business.
3. Purchasing the hardware first
Do not make the mistake of investing in the hardware first. Remember that not all POS systems run from the same hardware. Small retailers from a shared space may only need a tablet or a mobile card reader while bigger shops may require traditional card readers, receipt printers, and even more devices.
Unlike hardware agnostic POS software, most traditional POS software needs its own operating platform and particular types of card readers, printers, scanners, and cash drawers. If you have already purchased the computer hardware, it means that the POS you buy next may not even be compatible with your hardware. In other words, you are limiting yourself to only a few POS options that may not even be the best for your business.
4. Not providing employees proper training
Many retailers make the mistake of not training their staff on POS systems in an attempt to save money. However, you should understand that your employees are the people who will be servicing customers, managing inventory, and billing. Without training them, your POS system may not be used as effectively as it should be.
Therefore, it is crucial that you give proper training on the system to your employees, including how to do management functions such as barcode printing, inventory management, reporting, and so on. Keep in mind that an information dump is not great for anyone who is trying to learn. Thus, only teach them what they need to know to run the business on a daily basis when they first start out.